FAQ

How do I choose the right massage bed or equipment for my needs?

Choosing the right massage bed or equipment depends on factors such as your budget, the type of services you offer, and the space available. For massage beds, consider features like padding thickness, material, adjustable height, and weight capacity. For facial and body machines, think about the specific treatments you offer and the functionalities required. Our massage accessories, such as bolsters and covers, can enhance comfort and usability.

Is assembly required for massage beds and other equipment?

Assembly requirements vary depending on the model. Some massage beds may require minimal assembly, while others may come fully assembled. Facial and body machines may also require setup, but detailed assembly instructions will be provided with your purchase.

Can I adjust the height and angles of the massage bed?

Yes, most of our massage beds come with adjustable height and angles to accommodate different client preferences and therapist requirements. Some facial and body machines also have adjustable settings to customise treatments.

What is the warranty policy for your products?

Our products typically come with a warranty against manufacturing defects. The length and terms of the warranty vary by model and product type. Please refer to the product description or contact our customer service for specific warranty information.

How do I clean and maintain my massage bed, accessories, and machines?

We recommend cleaning your massage bed regularly with a mild detergent and water. Avoid harsh chemicals that may damage the upholstery. For massage accessories, follow the care instructions provided with each product. Facial and body machines should be cleaned according to the manufacturer's guidelines to ensure longevity and proper function.

What is your return policy?

Our return policy allows for returns within a specified period from the date of purchase, subject to certain terms and conditions. Please refer to our return policy page for detailed information on returning massage beds, accessories, and machines.

How long does it take for a product to be delivered?

Delivery times vary depending on your location and product availability. Once your order is placed, you will receive an estimated delivery time. Please refer to our Policies for further information regarding delivery.

How can I track my order once it's been placed?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options.

Can I cancel or modify my order after it has been placed?

Order cancellation or modification requests may be accommodated if the order has not yet been processed for shipping. Please contact our customer service within 24 hours of the order being made to request changes.

What if my order arrives damaged or with missing parts?

In the rare event that your order arrives damaged or with missing parts, please contact our customer service immediately. We will work to resolve the issue promptly and ensure your satisfaction.